Refund & Return Policy

Adeel Fragrances Foundry Pakistan

At Adeel Fragrances Foundry, customer satisfaction is our top priority. We are committed to delivering premium-quality fragrances crafted with care and attention to detail. Please read our Refund & Return Policy carefully before placing your order.

Returns Policy

Due to the personal nature and hygiene standards of perfume products, we only accept returns under specific conditions.

Eligible Return Conditions

You may request a return or replacement if:

  • You received a damaged product
  • You received the wrong item
  • The product packaging was broken during delivery
  • The item arrived leaking or defective
  • The order was incomplete or incorrect

To qualify for a return:

  • The issue must be reported within 24–48 hours of delivery
  • Product must remain unused and in original packaging
  • Proof of damage or issue must be provided through photos or videos

Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns or exchanges for:

  • Used perfume bottles
  • Opened or tested products
  • Change of mind after purchase
  • Fragrance preference dislikes
  • Orders damaged due to customer mishandling
  • Minor packaging variations

Because fragrance preferences are personal, we encourage customers to carefully read perfume descriptions and scent notes before ordering.

Refund Policy

Refund Eligibility

Refunds may be approved only if:

  • The product received is damaged or defective
  • Wrong product was delivered
  • Order could not be fulfilled by our team
  • Product is completely unavailable after payment

Once your complaint is reviewed and approved, refunds may be processed through:

  • Bank transfer
  • Mobile wallet transfer
  • Store credit
  • Replacement product

Replacement Policy

If your item qualifies for replacement:

  • A replacement perfume will be shipped after verification
  • Customers may be asked to return the damaged item
  • Replacement processing usually takes 3–7 working days

Order Cancellation Policy

Before Shipment

Orders can be canceled before dispatch by contacting our support team.

After Shipment

Once the order has been shipped, cancellation requests may not be accepted.

Delivery Policy

  • Standard delivery time: 2–7 working days
  • Delivery delays may occur during holidays or high-order volume periods
  • Customers must provide accurate shipping information to avoid delays

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders depending on:

  • Delivery location
  • Order value
  • Verification process

Our team may contact customers for order confirmation before dispatch.

Damaged Parcel Instructions

If your parcel appears damaged upon arrival:

  1. Record an unboxing video immediately
  2. Take clear photos of the package and product
  3. Contact our support team within 24 hours

Claims without visual proof may not qualify for replacement or refund approval.

Fragrance Disclaimer

Please note:

  • Perfume performance may vary depending on skin type, weather, storage conditions, and usage
  • Fragrance perception is subjective and may differ from person to person
  • Slight color variations in perfume liquid may occur naturally due to ingredient composition

Contact Us

For return, refund, or order-related assistance, contact our support team through WhatsApp or customer support channels.

Customer Support

  • WhatsApp: 03145023585
  • Response Time: Within 24 Hours

Final Note

By placing an order with Adeel Fragrances Foundry, customers agree to the terms mentioned in this Refund & Return Policy. We reserve the right to refuse refund or return requests that do not meet our policy conditions